Essential questions to ask when finding the perfect Care Home.

Choosing a Care Home: A Guide

So, you've narrowed down your options and you're ready to visit some care homes. Excellent! Now, here's the thing: you can either make an appointment to see the manager or make an unannounced visit.

We always recommend booking an appointment first! Why?

Firstly, the care home is, and rightly so, someone's home. Secondly, the residents are often paying for uninterrupted care by fully trained staff who are often running to strict routines and timetables. The manager can often be very busy ensuring that the whole home is running as it should be. It's only fair that we respect this. (You can always make a second unannounced visit once you have all the information you need; and we highly recommend this.)

Get Ready for Your Visits

Before you head out, jot down some key questions. This will help you compare apples with apples when you're talking to different places.

• Let's Talk Money: What's included in the fees? Are there any extra charges for things like outings, toiletries, or even medical equipment?

• Keeping Busy: What kinds of activities do they offer? Do they get out for walks or day trips?

• Tech Time: Can residents have TVs in their rooms? What about internet access?

• Mealtime: How's the food? Is there variety? Do they change the menu often? Are meals available around the clock?

• Visiting Hours: When can I visit? Are pets allowed?

• Staffing: How many staff are there for each resident, especially at night?

• End-of-Life Care: What happens if... well, you know. What are the costs involved?

• Moving On: How much notice do you need to give if you need to move your loved one out? What if their needs change?

First Impressions Matter

When you arrive, pay attention to the vibe. Are you greeted warmly? Is it clean and inviting? Are there any unpleasant smells?

• Check out the residents: Do they look happy and comfortable? Are they well-groomed? Engaged in activities or just sitting around?

• Accessibility: Is it easy to get around? Is there a bus stop nearby?

Let's Explore

• Home Sweet Home: Can residents bring in their own furniture? Are the bedrooms bright and cosy? Can they have some privacy? Do staff respect that?

• Toilet Talk: Are there enough toilets, and are they easily accessible? Do staff help residents in a kind and respectful way?

Keeping Active

It's super important that residents stay stimulated.

• Social Scene: Are there opportunities for residents to chat and interact?

• Entertainment: Is there always a TV or radio on, even when no one's watching? Are there different spaces for socialising, relaxing, or having visitors?

• Green Space: Do they have a garden where residents can safely enjoy the outdoors?

Everyday Life

You want your loved one to feel like they belong.

• Communication: How easy is it to stay in touch with the home? Are visits encouraged?

• Involvement: Can residents help out with small tasks if they're up for it? Are they involved in planning activities or making improvements?

• Outings and Events: Do they organise trips and outings? Do they celebrate special occasions?

The Right Team

The staff really make the difference.

• Caring Hands: Do the staff seem kind and patient? Do they talk to the residents while they're helping them?

• Knowledge is Power: Are they trained to care for residents with specific needs, like dementia?

• Manager Matters: Is the manager approachable and helpful?

Trial Run?

Consider a short trial stay (often known as a respite stay). It can help your loved one get a feel for the place.

Planning the Move

• Talk it Over: Discuss the care plan with the home and make sure you understand everything.

• Read the Fine Print: Get a copy of their contract and review it carefully.

• Make it Easy: Plan the move in advance to minimise stress.

And that's it! Choosing a care home can feel overwhelming, but with a little planning and careful consideration, you can find the perfect place for your loved one.

With our insider knowledge, we'll guide you through the rest and equip you with the tools you need.

For more advice or even a simple chat, please do get in touch.

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